Question 1

When will I receive my certificate?

Accepted Answer

Certificates are issued within 30 days of you being deemed competent in all areas assessed. Please allow sufficient time after submission of your work for your Trainer/Assessor to complete the assessment process.

For partial completions, a statement of attainment for units successfully completed will be issued within 30 days of your withdrawal from the course.
 
Please note, certificates and statements may not be issued where fees are outstanding or without a valid USI.

Question 2

How do I get a copy of my previous certificate?

Accepted Answer

If you've lost your Austral College issued qualification certification, contact us for a replacement. The cost for a replacement certificate is $30.
 
OR
 
If you require copies of your prior qualifications, statements of attainment for credit transfer, funding eligibility or RPL evidence, contact the issuing organisation for reissue (a fee may be payable).
 
Certificate or Statement of Attainment
Contact the issuing RTO or the Australian Skills Quality Authority (ASQA) if the RTO is no longer operating.
Academic Transcript for training undertaken from 2015 onwards
An official record of your results is available in your Unique Student Identifier (USI) account.

Question 3

Can I apply for Recognition of Prior Learning (RPL)?

Accepted Answer

Austral College recognises each student's prior skills, knowledge and experience and designs individual training and assessment plans with this in mind.
Your trainer will provide you with a self assessment tool to determine your suitability for RPL. Depending on the extent of your prior skills and knowledge, you may be eligible for RPL or a shortened training duration.

Question 4

Can I receive credit for units I've previously completed?

Accepted Answer

Yes! Austral College will issue a Credit Transfer for units of competency previously achieved if they meet the packaging rules of the qualification you're undertaking with us and you provide evidence of having achieved the unit. Contact us to discuss your options.

Question 5

Are Austral College's qualifications nationally recognised?

Accepted Answer

All qualifications offered by Austral College are nationally recognised and developed in consultation with industry, meaning you'll be equipped with relevant skills for your chosen field across the country.

Question 6

Where can I access the Student Handbook?

Accepted Answer

You can view the latest version of our Student Handbook by clicking on this link: Student Handbook.

Question 7

What is a USI and why do I need one?

Accepted Answer

Your Unique Student Identifier, or USI, records the results of all the training you've completed from 1 January 2015 onwards.
 
One of the main benefits of having a USI is having easy access to your training records and transcripts. When applying for a job or enrolling in further study, you often need to provide these records.
 
From 1 January 2015, all students engaging in nationally recognised training were required to supply their training provider with their USI. A training provider is unable to provide you with a certificate or statement of attainment without a valid USI.
 
If you have undertaken training during that period, you will have a USI. In some cases, the RTO may have created it on your behalf.
 
You can create or retreive your USI at usi.gov.au.

Question 8

What is the difference between a 'Completed' unit and a 'Competent' unit?

Accepted Answer

A Completed Unit: Refers to a unit of study that a student has completed through the online learning platform called ‘Catapult’. This means that the student has engaged with all required online materials and activities but has not yet demonstrated competence in the unit through practical assessment.

A Competent Unit: Refers to a unit of study in which a student has successfully demonstrated the required knowledge and skills to the standard set by the training package. Competence is determined through formal assessments that may include practical demonstrations, written knowledge evidence and assessments as specified in the unit of competency.

Question 9

If I change my mind, can I get a refund?

Accepted Answer

Requests for a refund based on extenuating or compassionate circumstances will be considered on a case-by-case basis.

If a refund is granted, payment will be made by electronic transfer into the student’s nominated bank account.

All requests for refunds will be assessed by the Senior Management Team of Austral College. Refunds will be processed and paid within 15 business days if the request is granted. A member of the Senior Management Team will advise the student about the outcome in writing.

Question 10

Where is training based?

Accepted Answer

At Austral College, we believe in the power of hands-on, interactive learning. That’s why our training is delivered face-to-face in locations across Victoria, allowing you to engage directly with experienced Trainers/Assessors and fellow students in a dynamic classroom environment.

Our courses are held at state-of-the-art training facilities, designed to provide a comfortable and conducive learning atmosphere. With locations conveniently situated in key areas, you can easily attend sessions close to where you live or work.

In our face-to-face sessions, you'll benefit from real-time feedback, practical assessments, and collaborative discussions, ensuring you gain the skills and confidence needed to excel in your chosen field. Plus, you'll have the opportunity to network and build connections with peers who share your professional interests.

Question 11

What is required for work placement?

Accepted Answer

To complete your work placement at Austral College, you'll need to:

Meet Eligibility: Complete required coursework and assessments before starting your placement.
Arrange Placement: Work with our team or find your own placement aligned with your career goals.
Complete Compliance Checks: Obtain the required checks, such as police or working with children checks, NDIS Screening Check and other required documents. 
Maintain Documentation: Completing a Practical Placement Agreement form which is signed by the student and employer prior to commencing work placement. Keeping an up-to-date log of each completed shift and having the employers complete a Third Party Report form. 
Adhere to Professional Conduct: Show reliability, punctuality, and professionalism during your placement.
Access Support: Receive guidance from Trainers/Assessors and supervisors to ensure your success.

Work placement is your chance to gain practical experience and build industry connections. If you have questions, our support team is here to help!

Frequently Asked Questions

Frequently asked questions

When will I receive my certificate?

How do I get a copy of my previous certificate?

Can I apply for Recognition of Prior Learning (RPL)?

Can I receive credit for units I've previously completed?

Are Austral College's qualifications nationally recognised?

Where can I access the Student Handbook?

What is a USI and why do I need one?

What is the difference between a 'Completed' unit and a 'Competent' unit?

If I change my mind, can I get a refund?

Where is training based?

What is required for work placement?

GOT A QUESTION?
WE'RE HERE TO HELP.

Frequently Asked Questions

Frequently asked questions

When will I receive my certificate?

How do I get a copy of my previous certificate?

Can I apply for Recognition of Prior Learning (RPL)?

Can I receive credit for units I've previously completed?

Are Austral College's qualifications nationally recognised?

Where can I access the Student Handbook?

What is a USI and why do I need one?

What is the difference between a 'Completed' unit and a 'Competent' unit?

If I change my mind, can I get a refund?

Where is training based?

What is required for work placement?

GOT A QUESTION? WE'RE HERE TO HELP.

GOT A QUESTION?
WE'RE HERE TO HELP.