Volunteer Group

Induction Skill Set


Learn essential skills and give back by helping others in the health and community services sector with the Induction Skill Set.


This skill set has been developed by the health and community services sector to deliver a range of introductory skills to newcomers to the industry. 

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Online: $600

Workshop: $800

Pay upfront and save $100

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Community Support Worker

Youth Worker

Community Companion

Disability Support Worker


Upon successful completion of this course, you will have to skills and knowledge to:

  • appreciate diversity and inclusiveness and promote understanding

  • communicate with people from diverse backgrounds and situations

  • use communication skills to handle conflict situations

  • develop, implement and evaluate personal stress and stress management and reduction strategies

  • collaborate with colleagues and complete workplace correspondence and documentation

  • follow safe work practices for client care, manual handling and infection control

Study Options


This self-paced course is delivered via online tutorials, interactive online classrooms, and individual trainer correspondence.

Course Duration

Online delivery of this course is suited to students with some experience in the community services industry. As a general guide, with 15 hours of coursework per week the course may be completed in six weeks. 

Students who do not have any experience may take longer.

Start Date

Start at any time!

Resource Requirements

Students require access to:

  • Computer with Microsoft Office or similar and Adobe Acrobat Reader

  • Internet 


Third party skills verification

Online students are required to demonstrate their skills in an industry workplace with supervisor verification. You must currently be working in the community services industry (paid or volunteer work) or have worked in the industry in the past two years.


Learn face-to-face with your trainer in a workshop environment. Workshops are held fortnightly for eight-week blocks at locations across Queensland. 

Course Duration

As a general guide, with one eight-week fortnightly workshop block and 15 hours of additional coursework per week, the course may be completed in eight weeks. 

Start Date

Contact us for upcoming workshop locations.

Resource Requirements

Students require access to:

  • Computer with Microsoft Office or similar, Adobe Acrobat Reader

  • Internet


Equipment can be provided during workshops for students without access to these resources. You will require access to these resources to complete additional coursework outside of workshop hours.

Demonstration of skills

Skills are demonstrated in a simulated workplace environment during workshop hours.




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Pay 10 x $60 fortnightly payments


Pay upfront and save $100



Pay 10 x $80 fortnightly payments


Pay upfront and save $100

Successfully complete 4 core units from the list below to achieve this skill set.

Admission requirements

During this course, you will be required to read comprehensive learner workbooks, undertake a range of written and practical assessments, undertake independent research, and engage in discussions.

Entry requires successful completion of year 10 level English. You can demonstrate this knowledge by completing our pre-course Language, Literacy and Numeracy assessment.

A good knowledge of computer basics is desirable.




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1300 765 615