This short course is designed to deliver key administrative skills for workers across a variety of industries. Now more than ever with an increase in virtual workplaces, broad administrative skills are increasingly useful in many job roles.
Whether you're communicating with customers online or in person, coordinating the schedules of a virtual team or an office diary, our Admin Essentials short course is for you.
Enrol now and learn how to deliver and monitor customer service, create simple workplace documents, spreadsheets and charts, and manage schedules.
Upon successful completion of this course, you will have to skills and knowledge to:
identify customer needs, deliver and monitor customer service and identify areas for improvement in customer service delivery
plan and produce word-processed documents such as letters, meeting agendas and workplace forms and templates
manage appointments and diaries (manual and electronic) for personnel within an organisation
design and produce spreadsheets and charts to display a range of data
This course is delivered via online tutorials, interactive online classrooms, and individual trainer correspondence.
For students with prior experience in a business environment, as a general guide, with 12 hours of coursework per week the course may be completed in four weeks.
Students who do not have any experience may take longer.
Start at any time!
Students require access to:
Computer with Microsoft Office or similar, Adobe Acrobat Reader
Simulated office environment, e.g. desk, ergonomic chair, printer.
Pay online when you enrol and get started right away!
Successfully complete the 4 elective units from the list below to achieve this qualification.
When will I receive my certificate?Certificates are issued within 30 days of you being deemed competent in all areas assessed. Please allow sufficent time after submission of your work for your assessor to complete the assessment process and verify third party evidence. For partial completions, a statement of attainment for units completed successfully will be issued within 30 days of your withdrawal from the course. Please note, certificates and statements may not be issued where fees are outstanding or without a valid USI.
A qualification for $20? What's the catch?Yes, it's true... it is possible to gain a qualification for just $20 ($10 for concession) with no catch and no hidden extras. Student's eligible for Certificate 3 Guarantee funding are only requried to pay a co-contribution fee, meaning the remainder of the cost is covered by the funding. At Austral College we want to make training as accessible as possible to as many Queenslanders as possible, so we've made our co-contribution fee affordable at just $20 (your invoice will be broken down into a cost per unit of competency totalling $20 or $10 if you are a concession student). There's no catch and no hidden costs, though there is an eligibility criteria you must meet to be eligible for Certificate 3 Guarantee funding, an initiative of the Queensland Government. You can find out more here or by contacting us.
Can I apply for Recognition of Prior Learning (RPL)?Austral College recognises each student's prior skills, knowledge and experience and designs individual training and assessment plans with this in mind. Your trainer will provide you with a self assessment tool to determine your suitability for RPL. Depending on the extent of your prior skills and knowledge, you may be eligible for RPL or a shortened training duration.
Can I receive credit for units I've previously completed?Yes! Austral College will issue a Credit Transfer for units of competency previously achieved if they meet the packaging rules of the qualification you're undertaking with us and you provide evidence of having achieved the unit. Contact us to discuss your options.
How do I get a copy of my previous certificate?If you've lost your Austral College issued qualification certification, contact us for a replacement. The cost for a replacement certificate is $30. OR If you require copies of your prior qualifications, statements of attainment or senior certificate for credit transfer, funding eligibility or RPL evidence, contact the issuing organisation for reissue (a fee may be payable). Certificate or Statement of Attainment Contact the issuing RTO or the Australian Skills Quality Authority (ASQA) if the RTO is no longer operating. Academic Transcript for training undertaken from 2015 onwards An official record of your results is available in your Unique Student Idenfier (USI) account. Senior Certificate Contact Queensland Curriculum and Assessment Authority (QCAA).
Are Austral College's qualifications nationally recognised?All qualifications offered by Austral College are nationally recognised and developed in consultation with industry, meaning you'll be equipped with relevant skills for your chosen field across the country.
Where can I access the Student Handbook?You can view the latest version of our Student Handbook by clicking on this link: Student Handbook.
What is a USI and why do I need one?Your Unique Student Identifier, or USI, records the results of all the training you've completed from 1 January 2015 onwards. One of the main benefits of having a USI is having easy access to your training records and transcripts. When applying for a job or enrolling in further study, you often need to provide these records. From 1 January 2015, all students engaging in nationally recognised training were required to supply their training provider with their USI. A training provider is unable to provide you with a certificate or statement of attainment without a valid USI. If you have undertaken training during that period, you will have a USI. In some cases, the RTO may have created it on your behalf. You can create or retreive your USI at usi.gov.au.
Why are your Hospitality courses on a different website?In early 2021 we relaunched our Hospitality courses focussing on facilitating a platform for distance learning. We designed a new website with greater compatibility for our students. This was done as a trial of which we then integrated into australcollege.com.au. If you are interested in pursuing a career in Hospitality, check out our website australfoodsafety.com.au for more information!
This short course is designed for students with some prior work or life experience in the business services industry.
During this course, you will be required to read comprehensive learner workbooks, undertake a range of written and practical assessments, undertake independent research, and engage in discussions.
Entry requires successful completion of year 10 level English. If you have not achieved this, you can demonstrate this knowledge by completing our pre-course Language, Literacy and Numeracy assessment.
A good knowledge of computer basics is desirable.